Information We May Collect 

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Depending on how you interact with us, we may collect information including: 

• your name and contact details, including email address, telephone number and postal address 

• date of birth and other identifying information where relevant 

• information you provide through our website, forms, questionnaires or correspondence 

• appointment, consultation and service information 

• purchase and payment transaction information 

• newsletter and communication preferences 

• information about how you use our website 

• other information you choose to provide to us
   

Health and Sensitive Information 

When you engage us for health or wellbeing services, we may also collect health and sensitive information that is reasonably necessary to provide those services. 

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This may include information about your health history, symptoms, medications, supplements, lifestyle, nutrition, test or pathology results, previous treatments and other information you choose to share with us. 

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We may also maintain consultation notes and records relating to the services provided to you. 

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Health information is treated with particular care and confidentiality. 

 

How We Collect Information 

We generally collect personal information directly from you. 

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This may occur when you: 

• contact us by telephone, email or through our website 

• complete an enquiry, intake or consultation form 

• book or attend a consultation, including an online consultation 

• provide health records, reports or other documents 

• purchase a product, program or service 

• subscribe to our newsletter or other communications 

• participate in a survey, event, course or program

 

In some circumstances, and with your consent or where otherwise permitted by law, information may be provided by another person or health professional. 

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How We Use Your Information 

We may use your personal information to: 

• provide our health, wellbeing and consultation services 

• communicate with you about appointments, consultations, programs or services 

• maintain appropriate client and business records 

• process purchases and payments 

• respond to enquiries 

• improve our services, programs and website 

• administer courses, programs, events and other services 

• send newsletters, educational information and other communications you have chosen to receive 

• meet our legal and regulatory obligations

 

We will not sell your personal or health information. 

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Sharing Your Information 

We do not disclose your personal or health information unnecessarily. 

We may disclose information where: 

• you have given us permission 

• it is reasonably necessary in connection with a service you have requested 

• another professional or service provider is assisting us to provide or administer our services 

• we use trusted technology, website, payment, email, booking, cloud storage or other business service providers 

• we are required or authorised to do so by law 

• disclosure is otherwise permitted under applicable privacy laws

Where appropriate, we take reasonable steps to ensure service providers handle personal information securely and only for the purposes for which it has been provided. 

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Overseas and Online Service Providers 

To operate our website, communicate with clients, conduct online consultations, process payments and securely manage business information, we use a number of third-party technology and service providers. 

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These currently include Wix for our website and online services, Zoom / Teams for online consultations and meetings, MailerLite for email communications and newsletters, Xero, Stripe and Revolut for payment and financial services, and Microsoft, including OneDrive, for email, document storage and other business services. 

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Some of these providers operate internationally and may store, process or transfer personal information using servers or facilities located outside Australia. The location in which information is processed may vary according to the provider and the services being used. 

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We take reasonable steps when selecting and using third-party providers to protect the privacy and security of personal information. Each provider also handles information in accordance with its own privacy and security policies. 

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We do not sell your personal or health information to these service providers. 

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Where health or sensitive information is shared with or stored using a third-party service, we limit this to what is reasonably necessary for the provision or administration of our services. 
 

Security and Storage 

We take reasonable steps to protect the personal and health information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. 

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Information may be stored electronically, in secure online systems or, where applicable, in physical records. 

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While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure. 

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We retain personal and health information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable professional, business and legal requirements. 
 

Email and Marketing Communications 

If you subscribe to Simple Truth News or other communications from The Raft of Life, we may use the contact details you provide to send you newsletters, educational information, news, programs, events and relevant offers. 

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You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the communication or by contacting us. 

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We do not use your health information for direct marketing without your consent. 

 

Cookies and Website Analytics 

Our website may use cookies and similar technologies to help the website operate effectively, understand how visitors use the site and improve the visitor experience. 

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Cookies may collect information such as browser type, device information, pages visited and general website usage information. 

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You can usually change your browser settings to restrict or decline cookies. Some website functions may not operate as intended if cookies are disabled. 
 

Third-party services used by our website may also use cookies or similar technologies in accordance with their own privacy policies. 

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Links to Other Websites 

Our website may contain links to external websites. 

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Once you leave our website, we are not responsible for the privacy practices, security or content of another website. We encourage you to review the privacy policy of any external website before providing personal information. 

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Accessing or Correcting Your Information 

You may request access to personal information we hold about you and ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. 

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To request access or correction, please contact us using the details below. 

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We will respond to requests within a reasonable period and in accordance with applicable privacy laws. 

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Privacy Concerns or Complaints 

If you have a question or concern about your privacy or believe that we have not handled your personal information appropriately, please contact us. 

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We will take your concern seriously and will endeavour to investigate and respond within a reasonable period. 

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If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC). 

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Changes to This Privacy Policy 

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We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations. 

The current version will be published on this website together with the date it was last updated. 

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Contact Us 

For questions, requests or concerns relating to privacy, please contact: 

Simply Better Health Pty Ltd trading as The Raft of Life® 

Email: sandy@theraftoflife.com 

Postal Address: 62 Patrick Avenue Croydon North VIC 3136 Australia

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