1. WEBSITE INFORMATION 

The information provided on this website is for general informational and educational purposes. 

​

We make reasonable efforts to ensure that information is accurate and current; however, information may change from time to time and we do not guarantee that all content will always be complete, current or suitable for every individual circumstance. 

​

We reserve the right to update, modify or remove website content without notice. 

​

For important information regarding health and wellbeing content on this website, please also refer to our Disclaimer. 
 

2. HEALTH & WELLBEING INFORMATION 

The Raft of Life provides information, education and services relating to health, wellbeing and personal development. 

​

Information provided through this website, newsletters, articles, programs, courses, consultations or other resources is not intended to replace appropriate medical care, diagnosis or treatment. 

​

Individual circumstances vary. You are responsible for determining whether information, products or services are appropriate for your circumstances and for seeking appropriate medical or other professional advice where required. 

​

Please refer to our separate Disclaimer for further information. 

​

3. CONSULTATIONS & SERVICES 

When booking a consultation, program or other service, you are responsible for providing accurate and relevant information that may reasonably be required for us to provide that service. 

​

Our services may include recommendations, education and guidance based on the information available to us at the time. 

​

No particular health, wellbeing or personal outcome can be guaranteed. Results may vary between individuals and depend on many factors, including individual circumstances and the choices and actions of the client. 
 

4. BOOKINGS, CANCELLATIONS, RESCHEDULING & NO-SHOWS 

We understand that circumstances sometimes change. 

​

If you need to cancel or reschedule a consultation, please provide at least 24 hours' notice wherever possible. 

​

Where less than 24 hours' notice is provided, a cancellation fee of up to 50% of the consultation fee may apply. 

​

For prepaid consultations, you may request to reschedule your appointment with at least 24 hours' notice. 

​

No-Shows 

If you do not attend a scheduled consultation and have not contacted us to cancel or reschedule beforehand, the appointment will be considered a no-show. 

​

No refund will ordinarily be provided for a no-show, and the full consultation fee may be retained or become payable. 

​

We recognise that genuine emergencies and exceptional circumstances can occur. In such cases, please contact us as soon as reasonably possible and we may, at our discretion, waive the fee or offer an alternative arrangement. 

​

Nothing in this cancellation and no-show policy is intended to exclude or limit any rights or remedies you may have under the Australian Consumer Law. 
 

5. CONCESSION FEES 

A 20% concession on standard consultation fees may be available to: 

• Pensioner Concession Card holders; 

• eligible Health Care Card holders; and 

• clients experiencing genuine financial hardship

 

Concession fees are intended to help make our services more accessible where financial circumstances may otherwise make receiving support difficult. 

​

Eligibility may be discussed with us prior to booking, and we may request appropriate evidence of concession eligibility where applicable. 

Financial hardship concessions are considered individually and confidentially. 

​

Unless otherwise agreed, concession rates apply to standard consultation fees only and do not apply to programs, packages, products, courses, special offers or other already-discounted services. 

​

Concessions cannot be combined with other discounts or promotional offers. 

​

The availability of a concession is subject to our discretion and may be reviewed from time to time. 
 

6. PROGRAMS, COURSES & DIGITAL PRODUCTS 

Some products and services may be supplied digitally, including courses, programs, handouts,  
e-books, recordings, educational materials, access links or other downloadable resources. 

​

After purchasing a digital product or program, you will normally receive confirmation electronically. 

​

Where separate access details, links or materials are required, we will endeavour to provide these within the timeframe stated at the time of purchase or, where no timeframe is stated, within a reasonable period. 

​

If you have not received your purchase or access information, please contact us at sandy@theraftoflife.com. 
 

7. PAYMENTS 

Payments for products and services may be processed through third-party payment providers, including Stripe and Revolut, or other payment services that we may make available from time to time. 

​

Payment information is processed in accordance with the security and privacy practices of the relevant payment provider. 

​

We do not ordinarily receive or store your complete credit or debit card details when payments are processed by these third-party payment providers. 

​

Please refer to our Privacy Policy for further information about how we handle personal information and the third-party service providers we use. 

 

8. REFUNDS & AUSTRALIAN CONSUMER LAW 

Our products and services come with rights and guarantees that may apply under the Australian Consumer Law. 

​

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded. 

​

Where a product or service does not meet an applicable consumer guarantee, you may be entitled to a remedy such as having the problem corrected, replacement, refund, cancellation of a service or compensation, depending on the circumstances and as provided by law. 

​

A change of mind does not automatically entitle you to a refund unless otherwise stated by us or required by law. 

​

If you have a concern about a product or service you have received from us, please contact us at sandy@theraftoflife.com so that we can work with you to resolve the matter. 
 

9. INTELLECTUAL PROPERTY 

Unless otherwise stated, the content of this website and materials provided by The Raft of Life are owned by or licensed to Simply Better Health Pty Ltd. 

​

This includes, but is not limited to, written content, articles, programs, courses, educational resources, downloads, graphics, photographs, branding, logos, designs and other materials. 

​

The Raft of Life® and associated branding and materials may be protected by trademark, copyright and other intellectual property laws. 

Content is provided for your personal use unless otherwise agreed in writing. 

​

You must not reproduce, distribute, publish, sell, modify, copy, teach, commercially exploit or otherwise use our intellectual property without prior written permission, except where permitted by law. 
 

10. THIRD-PARTY SERVICES 

We use third-party services to help operate our business and provide our website, communications, appointments and payment services.

 

These may include services such as Wix, Zoom, MailerLite, Xero, Stripe, Revolut, Microsoft and OneDrive, as well as other providers that we may use from time to time. 

​

Your use of these services may also be subject to the terms, privacy policies and practices of the relevant third-party provider. 

​

Further information about how third parties may handle personal information is provided in our Privacy Policy. 

​

11. COOKIES & WEBSITE TECHNOLOGY 

Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand website use and improve your experience. 

​

Cookies may collect technical information such as browser or device information, pages visited and website interactions. 

Where information collected through cookies or website technology constitutes personal information, it will be handled in accordance with our Privacy Policy. 

​

You can generally control cookies through your browser settings and, where available, through the cookie preferences provided on our website. 
 

12. LINKS TO OTHER WEBSITES 

Our website may contain links to websites, resources or services operated by third parties. 

​

These links are provided for convenience and information. A link does not necessarily mean that we endorse or accept responsibility for the content, products, services, privacy practices or policies of that third party. 

​

You access third-party websites at your own discretion. 
 

13. LIMITATION OF LIABILITY 

To the extent permitted by law, Simply Better Health Pty Ltd and The Raft of Life are not responsible for loss or damage arising from reliance on general website information or from circumstances outside our reasonable control. 

​

Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, remedy or liability that cannot legally be excluded under Australian law. 
 

14. PRIVACY 

Your privacy is important to us. 

​

Our collection, use, storage and disclosure of personal information is explained in our Privacy Policy. 

​

By using our website or providing personal information to us, you acknowledge that you have had the opportunity to review our Privacy Policy.  
 

15. CHANGES TO THESE TERMS 

We may update these Terms & Conditions from time to time to reflect changes to our website, services, business practices or legal obligations. 

​

The current version will be published on this website together with the date it was last updated. 

​

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law. 
 

16. GOVERNING LAW 

These Terms & Conditions are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia. 

​

Nothing in these Terms & Conditions limits any rights you may have under the Australian Consumer Law or other applicable legislation. 
 

17. CONTACT US 

If you have questions about these Terms & Conditions, a purchase, booking, cancellation or refund, please contact: 

The Raft of Life® 
Simply Better Health Pty Ltd 
ACN 606 468 482 

Email: sandy@theraftoflife.com 

Website: theraftoflife.com 

​